TruDog Love Club
The TruDog Love Club (TLC) is an exclusive group of caring pet parents who want the absolute best for their fur babies- pet parents just like you!
Join today and get instant access to select perks not offered to the general public- perks like free upgraded priority shipping, VIP access to your very own TruDog Happiness Concierge, and invitations to secret sales only for TruDog Love Club pet parents. TLC Members always receive the lowest price on TruDog products- guaranteed. Plus, we’ll send you free gifts your dog will love and coupons for premier products not available anywhere else.
TLC Members also earn reward points with every TLC order- points that can be spent as you see fit to get money off your TruDog orders. The more you shop, the more you earn!
HOW DO I JOIN THE TRUDOG LOVE CLUB?
Joining is easy! All you have to do is create a free TruDog account and sign up to receive any order on a recurring basis. As long as your recurring order is active you’ll retain all of the benefits the TruDog Love Club has to offer!
Maintaining a subscription order is just as easy! You’re always in control. You choose the products, quantity, and shipping interval you want to meet your dog’s unique needs. You can even pause or cancel your subscription simply by contacting us. Just call at least 7 days in advance of your next shipment and we’ll be happy to accommodate any request.
HOW DO I EARN POINTS AND HOW CAN I REDEEM POINTS?
As soon as you place your recurring TruDog Love Club order you’ll automatically be enrolled and will start earning points with your very first purchase.
After your first recurring orders you’ll earn 2% on every dollar you spend with TruDog on both your recurring order and any one time orders you place in between your regular shipments. After accumulating 2500 points you’ll start to earn 3% for all purchases and after 8000 you’ll earn 5% on every order and you’ll continue to as long as you’re an active member!
- 0- 2499 points earns 2% back
- 2500- 7999 points earns 3% back
- 8000+ points earns 5% back
Redeeming points is simple.
Just login to your rewards account and select the reward you’d like. Once you redeem your points you’ll be sent a code that you can use during checkout to take money off your total. You can also call into our happiness concierges and they’ll be happy to redeem your points for you as well. In fact, your priority status means you can call a TruDog Happiness Concierge to ask questions, get assistance with your account, or place an order without having to go online.
CAN I EARN POINTS IF I ONLY MAKE ONE TIME PURCHASES?
Unfortunately rewards points are only available to TruDog Love Club Members with active subscriptions. Once you’re a TLC member you’ll earn additional points on every subscription order you place!
WHAT IF I CANCEL MY RECURRING ORDER?
If you choose to cancel your order you’ll no longer be a member of the TruDog Love Club and will lose access to your privileges along with any rewards points you’ve accumulated. :(
You can always adjust or pause your order instead of cancelling, so feel free to contact our Happiness Concierges and they’ll make the necessary adjustments so you can keep your TLC membership active. Just call, (800) 476-8808.