HOW DO I JOIN?

To join the TruDog Love Club all you have to do is create a free TruDog account and then sign up to receive your order on a recurring basis. As long as your recurring order is active you’ll retain all of the benefits the TruDog Love Club has to offer! You can always modify your order with us, just call at least 7 days in advance of your next shipment and we’ll be happy to change your order to whatever you need.

HOW DO I EARN POINTS AND HOW CAN I REDEEM POINTS?

As soon as you place your recurring club order you’ll automatically be enrolled and will start earning points with your first purchase. After your first recurring orders you’ll earn 2% on every dollar you spend with TruDog on both your recurring order and any one time orders you place in between your regular shipments. After accumulating 2500 points you’ll start to earn 3% for all purchases and after 8000 you’ll earn 5% on every order and you’ll continue to as long as you’re an active member!

Redeeming points is so simple. Just login to your rewards account and select the reward you’d like. Once you redeem your points you’ll be sent a code that you can use at checkout for discounts off of your order. You can also call into our happiness concierges and they’ll be happy to redeem your points for you as well.

CAN I EARN POINTS IF I ONLY MAKE ONE TIME PURCHASES?

Unfortunately rewards points are only available to club members with active subscriptions. Once you’re a club member you’ll earn points on every order you place, subscription and one time purchases.

WHAT IF I CANCEL MY RECURRING ORDER?

If you choose to cancel your order you’ll no longer be a member of the club and will lose access to it’s privileges along with any rewards points you’ve accumulated. You can always adjust your order so feel free to contact our happiness concierges and they’ll make the necessary adjustments so that you can keep your membership active.

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